Shipping and Delivery
Shipping and Delivery Policy
At Eleganzao Fusion, we aim to provide you with a seamless shopping experience, from browsing our collection to receiving your order at your doorstep. This Shipping and Delivery Policy outlines everything you need to know about how we handle the shipping of your products.
Please review the details below to understand our shipping rates, delivery times, and other important information regarding the shipment of your order.
1. Shipping Rates
We offer standard shipping options for both UK and international customers at affordable rates to ensure that your order reaches you in a timely and cost-effective manner.
1.1 Shipping within the UK
For all orders being delivered within the United Kingdom, a flat shipping rate of $5.99 applies. This rate is designed to cover shipping costs while keeping the total price of your purchase affordable. We strive to process and ship your order as quickly as possible, so you can start enjoying your new items without delay.
1.2 International Shipping
For our valued customers outside of the UK, we are pleased to offer international shipping to select countries. The flat shipping fee for all international orders is $14. While international shipping may take a bit longer due to customs and delivery logistics, we work hard to ensure that your order reaches you safely and efficiently.
1.3 Free Shipping
We offer free shipping on all orders over $1500, regardless of your location. This is our way of thanking you for your trust in Eleganzao Fusion. No additional shipping fees will be charged once your total purchase exceeds this amount.
2. Processing Times
We are committed to processing your order as quickly as possible. Below is a breakdown of our typical order processing times:
- Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.
- Processing Time: Orders are generally processed within 1-3 business days after confirmation, depending on the volume of orders at that time.
- Shipping Dispatch: After processing, your order will be carefully packaged and shipped. We will notify you via email once your order has been dispatched and provide a tracking number to monitor its progress.
Please note that orders placed on weekends or public holidays will be processed on the next available business day.
3. Delivery Times
Delivery times vary based on your location and the shipping method selected. We work with reliable carriers to ensure that your items are delivered in a timely manner.
3.1 Delivery within the UK
For orders being shipped within the United Kingdom, the estimated delivery time is typically between 3-5 business days from the date of shipment. This allows ample time for your package to arrive without delay, although external factors such as weather or carrier issues may affect delivery times.
3.2 International Delivery
For international orders, delivery times will vary depending on your location. On average, international shipments take between 7-15 business days to arrive after dispatch. Some regions may experience slightly longer delivery times due to customs clearance and local postal services.
While we strive to ensure timely delivery, please keep in mind that international shipping times are subject to delays beyond our control, such as customs inspections and local postal delays.
4. Tracking Your Order
Once your order has been shipped, you will receive an email notification with a tracking number and a link to track the progress of your shipment. We encourage you to use the tracking information provided to stay updated on the status of your delivery.
If you do not receive your tracking number or if there are any issues with tracking your package, please contact our customer service team at support@eleganzofusion.com, and we will assist you in locating your order.
5. Undeliverable Packages
In the event that a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, we will contact you to arrange a reshipment. Please note that additional shipping fees may apply for re-dispatching your order.
To avoid any delays or issues with your delivery, we encourage you to double-check your shipping address at the time of placing your order.
6. Lost or Damaged Items
While we take every precaution to ensure that your order arrives safely, unforeseen issues may arise during shipping. If your package is lost or arrives damaged, please contact us immediately, and we will work with the shipping carrier to resolve the issue.
For lost packages, we will file a claim with the carrier and may offer a replacement or refund once the investigation is complete. For damaged items, we request that you provide photos of the damage so that we can process a return or replacement as quickly as possible.
7. Shipping Restrictions
Currently, we offer shipping to a range of countries around the world. However, due to certain restrictions, we are unable to ship to some locations. If we cannot deliver to your area, we will notify you immediately and offer an alternative solution.
8. Shipping Delays
While we do our best to meet the estimated delivery times, please note that delays can occur due to factors outside of our control. This may include weather disruptions, customs processing, and unforeseen issues with shipping carriers. If there are significant delays with your shipment, we will work closely with the carrier to ensure your order arrives as soon as possible.
9. Contact Us
We’re here to help! If you have any questions or concerns regarding our Shipping and Delivery Policy, or if you need assistance with your order, please don’t hesitate to contact us. You can reach us via:
Our team is dedicated to ensuring that your shopping experience with Eleganzao Fusion is as smooth and enjoyable as possible, and we’ll be happy to assist you with any inquiries related to your order.
