Refund and Returns Policy

Overview:

At Eleganzao Fusion, we are committed to offering our customers an exceptional shopping experience, providing you with products that reflect the latest trends and the essence of premium fashion, all at accessible prices. Your satisfaction is not just important to us – it’s at the heart of everything we do.

We understand that sometimes things don't go as planned. Whether it's an issue with shipping or a rare defect in the product, our goal is to ensure that your concerns are addressed quickly and professionally. This policy is designed to clarify our process and make it easy for you to understand when and how we handle returns and refunds.

1. Conditions for Return

We have designed our return policy to reflect our commitment to quality and customer care. While we are confident in the craftsmanship and design of the items we offer, we understand that there may be instances where a product arrives in less-than-perfect condition.

We accept returns under the following conditions:

• Damaged Product Upon Arrival: If the product you receive is damaged or faulty in any way, we will accept returns. We ask that you inspect your order upon receipt and contact us immediately if there is an issue.
• Return Request within 3 Days: Any return request must be made within 3 days of receiving your item. This short window ensures that we can resolve any concerns swiftly, and maintain the high standards we strive for.

It’s important to note that our products are unique and tailored to provide style at an affordable cost. Due to the nature of the items we offer, returns are only accepted if the product is damaged or does not meet the promised standards of quality. Returns for reasons such as personal preference or changing your mind after purchase are unfortunately not covered under this policy.

2. What Qualifies as a Damaged Product?

We take great care in ensuring that each item you receive from Eleganzao Fusion meets the highest standards of quality. However, in rare instances, a product might not arrive in perfect condition due to issues in transit or unforeseen production flaws.

Here are some examples of what qualifies as a "damaged" product:

• Manufacturing Defects: Visible flaws in craftsmanship, such as stitching errors, hardware malfunction (e.g., zippers that don’t function, broken straps, or misaligned seams).
• Transport Damage: Damage incurred during the shipping process, such as crushed packaging leading to bent or broken parts of the product.
• Incorrect Item: If we sent you a different item than the one you ordered, this would also be covered under our return policy.

We encourage you to take a close look at your product upon delivery. If you notice any issues, please do not hesitate to reach out to us.

3. How to Initiate a Return

To ensure a smooth return process, we ask that you follow these simple steps:

1. Contact Us within 3 Days: If you have received a damaged product, please notify us within 3 days of receiving the item. You can contact our customer service team at support@eleganzofusion.com with your order number and a description of the issue. Including clear photos of the damage or defect will help speed up the process.
2. Wait for Return Authorization: Once we have reviewed your request, we will provide you with a return authorization if the return is approved. Please do not send the product back without this authorization, as it may delay the process.
3. Return Shipping: After the return is approved, we will guide you on how to ship the item back to us. The product should be in its original packaging and condition. If possible, use the original shipping materials to ensure the item is protected during its return journey.
4. Final Inspection and Refund: Upon receiving your returned item, our team will inspect it to ensure the reported damage or defect is present. Once the inspection is complete, we will process your refund or send you a replacement, as per your preference.

4. Refunds

If the returned product meets our return criteria and passes the inspection process, we will issue a refund promptly. Here’s how the refund process works:

• Original Payment Method: Refunds will be issued to the original payment method used during your purchase. Please allow a few business days for the refund to reflect on your account, as processing times vary depending on your payment provider.
• Full or Partial Refunds: In most cases, we will issue a full refund for the item if the return is accepted. However, in rare circumstances where only part of the product is damaged, we may offer a partial refund or provide an alternative solution that meets your needs.

Please note that shipping fees are non-refundable, except in cases where the entire order was damaged or incorrect.

5. Non-Returnable Items

To maintain the integrity of our offerings, some items may be deemed non-returnable. This includes:

• Intimate Apparel: For hygienic reasons, we cannot accept returns for swimsuits, nightwear, or lingerie unless the item is damaged upon receipt.
• Accessories & Jewelry: Due to the delicate nature of these products, returns for reasons other than damage will not be accepted.

6. Exchanges

While we do not offer traditional exchanges, if you receive a damaged product and prefer a replacement over a refund, we will be happy to accommodate your request, provided the item is in stock. Please follow the return process as outlined above, and let us know if you would like a replacement instead of a refund. We will expedite the replacement process once the original item has been received and inspected.

7. Customer Responsibility

While we strive to ensure that all our products meet high standards, we also ask for your cooperation to help us serve you better:

• Product Care: Please handle and care for your items according to the care instructions provided. Products damaged due to improper care or handling may not qualify for returns or refunds.
• Timely Reporting: We encourage you to report any issues as soon as possible, within the 3-day window, to avoid any delays in the resolution process.

8. Why Our Policy is Designed This Way

At Eleganzao Fusion, we offer products that reflect the latest trends and styles without the high cost associated with luxury brands. Our ability to keep our prices accessible while maintaining high standards is part of our commitment to you. That’s why our return policy focuses on ensuring that any rare issues with quality or damage are handled quickly, without compromising the overall value we offer.

We take every step to ensure that you receive products that not only meet your expectations but exceed them. Our team works tirelessly behind the scenes to source, inspect, and deliver products that reflect the luxury you seek – all while staying true to our mission of making high-fashion style affordable.

9. Contact Us

If you have any questions or concerns regarding our return policy, don’t hesitate to get in touch. Our customer service team is here to assist you every step of the way. You can reach us at support@eleganzofusion.com, and we will respond promptly to ensure your concerns are addressed.